Customer Testimonials
Hello everyone, I wanted to let the folks know how much I appreciated Cheyenne and the excellent customer service I have received. Cheyenne was very welcoming and attentive and strived to ensure that I was taken care of. I believe Cheyenne is going to be a great addition to the dealership family. I also would like to say that not only with the past dealership and this dealership, I have always received excellent service. I appreciate you all and everything you do, and that is the reason why I keep coming back. Thank you all; thank you, Cheyenne, and have ...
Quick and easy walk in oil change.
I had a great experience buying my first brand new car from JESSICA! Not only was she beyond nice, but she was extremely helpful and ensured I had all the information I needed. I walked out feeling excited about the great experience I received from Jessica, and I absolutely love my new car.
Great experience from beginning to end. Work was done efficiently & quickly. Waiting was comfortable & Krystal went above expectations to keep me informed of progress on my car.
Bought my car in 2016 and take my car into dealer service for oil changes, headlight changes and have always left feeling respected and pampered
Very friendly and courteous service!
Very upfront about cost, found several other areas for service needs, called to verify new cost before proceeding. Very honest in how they present themselves, pleasure to have their excellent service.
My oil change was completed in a timely matter and I was able to schedule another service while waiting. Service tech was helpful and explained the services completed with clarity.
Great service, guys know what they are doing. It was pretty busy on a Saturday so as long as you don't mind waiting. Definitely coming back here for my next maintenance.
Love the service shop
Always is a good experience and amazing service. Thanks.
I had an absolute perfect experience! Randy was super helpful and answer all of our questions and has gone the extra mile to help us out. All the process was really smooth and they were super friendly. 100% recommend.
As always I was given an appointment right away. Problem identified and resolved. I was given a ride to my appointment I had scheduled so I would not miss out. This is a top notch professional establishment. I never feel like I am given wrong advise or treated unfairly like I have at other dealerships.
You are very professional, informative, and friendly. My truck was finished in the timeframe it was supposed to be. I got a ride on your shuttle to and from the dealership. Thank you
Krysta is the best! She knows what she doing and is very polite. Always gets things done in a timely manner. Thank you for making my visit a pleasure.
good service and reasonable wait time. the waiting room is comfortable and the entire place is spotless
Krysta at Tonkin Jeep in Hillsboro is the best!!
Last two visits, I did not receive senior discount. I forgot to ask. Used to be automatic. Perhaps they just knew me from frequent visits. However, since the ownership change, I have not received discount. The office staff used to tell me, "Your senior discount has been applied." Now, the staff is so quick to get me the paperwork to pay charges, I cannot read anything before another page is added. Somewhat confusing. Perhaps there can be a note on service record could assist. 10% is 10%. Not to be confused, the service staff has/is always very professional, knowledgeable ...
Kept me updated throughout the process. They made sure to identify to the issue correctly.
The wait was longer than expected for an oil change, but the service professionals were extremely courteous and explained that it was due to lack of personnel. A common problem lately.
I have a 2020 Pacifica with an ADA (wheelchair) Conversion, and they know there way around this vehicle too! My synthetic oil change was fast and efficient.
I have always received fantastic service and the people are so easy to work with. Never have I had a problem that they haven't taken care of promptly. I travel 80 plus miles to have my vehicle serviced here.
They were really busy, but they always make u feel as if u are the only customer they are taking care of.
Check in was great very knowledgeable staff.
Always a pressure to get my oil changes and needs form you guys!
I recommend this dealership because the service is excellent and their work is always great. I drive out of my way to this dealership to get this type of service.
very happy excellent service. I took my Jeep to north west Jeep they are trash. Tonkin Hillsboro Chrysler Jeep Ram Dodge are the best. Tank you Brandon
John in parts is one the most knowlegable 'parts guys"
Always get quick service. Krista is the best. She always gets me in and out as quickly as possible while keeping me up on what is happening with my car. I have always depended on Hillsboro Dodge Jeep to keep my vehicles running well. I hope to continue this relationship going further under the new management. Krista has been a vital part of this relationship.
Saturday was quiet when I got there at 1pm & found out that one of the two oil change techs had gone home leaving Talon to do the rest of the day. He deserves a bonus for hanging in there on a HOT day. Emily, Brandon, & Cheyenne were very kind & helpful.
Great experience! They really worked with us to make sure we were satisfied with our purchase. Hasan was awesome to work with!
I won't be sure until the work is complete on 8/8/22 BOB ELLIOTT not my wife or her 2021 Jeep but my 2014 Ram 2500.
Service was prompt and friendly.
Great service as always!
I have only had regular service so far but everything was done well with no issues. I bought the Durango at this dealer and the staff was helpful and nice to del with.
It’s always painful to have to bring your vehicle into the shop, Krysta seems to make it pleasant. Thanks to everyone there!!! Thanks you
Randy May is a knowledgeable sales associate that supported our buying process from looking to receiving our vehicle. The staff at Tonkin Hillsboro are courteous and supportive.
Krysta was so professional, she made the service process smooth and easy. Thank you Krysta
David C. Helped me buy my Jeep, he was amazing and my experience was awesome!!
These people bend over backward to make sure you are satisfied with service, timeliness and comfort. There is no other service or sales dealership I would go to. Thank you Ron Tonkin Jeep.
Randy went above and beyond to get my truck delivered in time for my wife and I to use on the trip. We’re beyond pleased.
Edgar & the service team got my truck in & out quickly with great communication throughout the process. I will be using them for future services. Thank you
Edgar provided great customer service and made sure my vehicle was taken care of. I would recommend this dealership.
The service department was great. On time, quick turn around, and a very nice waiting area. The people I talked with were very nice. I will be going back.
Came in for an oil change. Gal who appeared to have a complete different responsibility, checked me in and got my business handled. Very good experience
Edgar does an excellent job of scheduling and is great to work with. Always a friendly smile and ready help. When I arrived it was busy so we talked over the maintenance that was needed which put me into a different lane which actually worked out well for me.
My service advisor Krysta Lemley was smart, thorough, knowledgeable, experienced, efficient, and wonderfully helpful. Jose, the shuttle driver, was pleasant and courteous. I feel fortunate to have found this dealership.
Krysta- Set the expectations early about any delays kept me informed and my daughter during the whole process... She was amazing.. have been to other dealerships... there is not a better service center.
The service provided on my truck was excellent. The team was fast and efficient. I was blown away by how fast they completed everything and kept things cost efficient by only providing absolutely necessary services.
We have bought our last three vehicles from Tonkin Hillsboro CJRD (Durango, Ram, and Jeep). Each time I am impressed with the service and support. We have worked with Randy for each new vehicle and cannot say enough about him and the rest of the staff. Easy to work with, kind, helpful, and actually care about getting you into the right vehicle. Never pushy in their sales approach.
AAAAAAA Answered all my questions Explained the work to be done Everyone friends and helpfull
Fixed on time and truck washed before giving it back.
Everything went swimmingly except wait time was over 2 hours.
Just wanted to give kudos to my Service Advisor Krysta. She is always professional and easy going. Since moving out here, this is the only place I take my vehicle to be serviced. The dealership is clean and every is nice. I also love that I can schedule appointments online and reach her via text.
Went here to check out a transit van. No high pressure sales. Nice building. We were able to leave without people chasing us out of the parking lot. One of the salesmen sent us a Carfax. Will add more if we decide to buy the van.
Worked with Randy to buy a new Rubicon 4xe and he was great. Good humor and a pleasure doing business with. Will definitely work with Randy again when I need another vehicle.
Excellent customer service
I have been getting my vehicles serviced there for a while now! the service advisors are always on top of everything, Keep you informed, and updated.
The people were very friendly and made sure I felt welcomed. They were very busy, but made me feel like I was the only one there. The facilities were were amazingly clean and inviting. And lastly the service provided was excellent. What a great place!
I received excellent service during my visit last Wednesday and all my expectations were met. I was given an accurate assessment of the service being performed and the time required for my visit.
The Staff are wonderful and the quality of the service department was great. They really helped get all of our needs met. Highly recommend the service department.
Brought my Jeep in for oil change and wheel rotation. Service Tech was fantastic. So far my experience at this dealership have all been good ones.
Used the online scheduling system to make an appointment. Received a confirmation/reminder day prior. When I arrived, they initially told me they may not get to my car today because they were short-staffed and there were a bunch of cars ahead of me. I was willing to bring it back on Monday but i didnt really want to be carless for the weekend. A different service advisor heard the interaction and directed my guy to just get me in since I had an appt and I was there. I appreciated the teamwork to problem solve. In the end, they ...
Krysta is the best service agent
I recently moved to Hillsboro and needed to find a new jeep dealership for service. The service I received was way better than NW jeep.
was very good
Great service, great people. I walked into a couple of dealerships before coming here. The outstanding service is the reason I chose to order my 2022 Jeep 4xe, here. I worked with Randy May and I couldn't be happier.
A sincere dealership with wonderful customer service! We worked with Randy M. and great things to say about the experience. Randy was kind, attentive, honest and has a great sense of humor! I had been shopping for a certain vehicle for some time and I had found a vehicle online, called to make an appointment and bought the car same day. The entire process was so easy and painless, completely opposite than experiences at any other dealers. We felt welcomed at Tonkin Hillsboro and that they wanted to earn our business. I look forward to coming back and working with ...
I could write a hole paragraph but let’s make it simple. Everything and everyone was great.
Was a good experience from beginning to end. Staff was honest and transaction was quick.
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